Carestream Dental support for Sydney dental practices
Carestream imaging systems capture everything from intraoral X-rays to CBCT scans. We support the computers, storage and network they depend on.
ImagingCarestream Dental supplies imaging hardware and software used in many Australian practices, from intraoral sensors through to panoramic and CBCT units, with CS imaging software managing the results.
As with any imaging platform, the clinical tools are only half the system. The other half is the IT it lives on: the workstation the sensor plugs into, the server holding the image database, the network carrying large scan files, and the backup protecting years of patient imaging. That half is ours.
What we handle in a Carestream practice
- Workstations for Carestream sensors and cameras
- Servers and storage for CS imaging databases
- Network capacity for large scan transfers
- Backups of your imaging data, tested by restore
- Multi-room image viewing
- Server and workstation upgrades without losing images
- Integration alongside your practice management software
- Coordination with Carestream Dental support
Where we stop and the vendor starts
Faults inside Carestream software and hardware are handled by Carestream Dental's support and service network. We keep the environment around them solid, and when a case needs their remote access or an on-site technician, we set it up and follow it through.
One call for your practice
Report the problem to us, whatever it looks like. We diagnose whether it sits in hardware, network, Windows or the application, fix what's ours, and manage the vendor case when it isn't. Your front desk stays out of the middle.
More about our dental IT supportCarestream Dental support questions
A sensor works in one room but not another. Is that an IT problem?
Quite possibly. Sensor issues that follow the room rather than the sensor usually point to the workstation, its drivers or its USB and network setup. We diagnose room by room, and escalate to Carestream only if the hardware itself is at fault.
Our CBCT scans take a long time to open. Can that improve?
Often, yes. Large 3D files punish slow storage, old network links and underpowered viewing workstations. We find the bottleneck and quote what fixing it would take before you spend anything.
Can you include Carestream images in our practice backup?
Yes, and you should insist on it. We include the imaging database in an automated backup routine, keep a copy off site, and periodically restore images to prove the backup is real.
Other dental systems we support
Need help with Carestream Dental?
Talk to a Sydney team that supports it in real practices.