Sidexis support for Sydney dental practices
Sidexis ties your Sirona X-ray units to every treatment room. We support the server, database, network and workstations that make that work.
Sidexis is Dentsply Sirona's imaging software, used with their intraoral sensors, panoramic and 3D X-ray units. In a typical practice it runs on a central server with a SQL database, serving images to every room.
Because Sidexis sits between expensive imaging hardware and a busy clinical schedule, problems are rarely 'just software'. A unit that stops sending images might be a network port, a Windows update, a database issue or the unit itself. We're the ones who work out which, fix what's ours and manage the rest.
What we handle in a Sidexis practice
- Servers and SQL databases behind Sidexis
- Connectivity to Sirona X-ray units and sensors
- Image availability in every treatment room
- Backups of the Sidexis database and images
- Server replacements without losing patient images
- Workstations specced for 2D and 3D imaging
- Linking Sidexis with your practice management software
- Coordination with Dentsply Sirona support
Where we stop and the vendor starts
Calibration and faults inside Sirona imaging units are handled by Dentsply Sirona and their service technicians. We prepare and maintain the IT environment they require, and when their technician needs network details or server access, we're on the call rather than leaving it to your reception team.
One call for your practice
Report the problem to us, whatever it looks like. We diagnose whether it sits in hardware, network, Windows or the application, fix what's ours, and manage the vendor case when it isn't. Your front desk stays out of the middle.
More about our dental IT supportSidexis support questions
Our panoramic unit stopped appearing in Sidexis. Who do we call?
Call us. In our experience this is often a network or Windows issue rather than the unit itself, which we can fix quickly. If diagnosis shows a hardware fault, we hand it to your Sirona technician with the groundwork already done.
Can you move Sidexis to a new server?
Yes. We migrate the database and image store following Sirona's requirements, reconnect the imaging units and every viewing workstation, and verify historical images before decommissioning the old server.
Does 3D imaging change our IT requirements?
Noticeably. 3D volumes are far larger than 2D X-rays, so storage, network speed and workstation specs all matter more. If you're adding a 3D unit, involve us before it arrives and the install day goes a lot smoother.
Other dental systems we support
Need help with Sidexis?
Talk to a Sydney team that supports it in real practices.