Dentsply Sirona equipment support for Sydney dental practices
Sirona treatment centres, imaging units and CEREC systems all end up on your network. We make sure the network, servers and workstations hold up their end.
Equipment & digital workflowDentsply Sirona equipment is everywhere in Australian dentistry: X-ray units, intraoral scanners, CEREC same-day crown systems and treatment centres. Modern Sirona equipment is networked, which means every one of those devices is also an IT project.
We're not dental equipment technicians and don't pretend to be. What we are is the IT team that makes Sirona installations go smoothly: the right network points in the right rooms, workstations that meet spec, servers ready for the software, and someone technical on site when the Sirona installer arrives.
What we handle around Sirona equipment
- Network cabling and switching for imaging units
- Workstations that meet Sirona software requirements
- Server preparation for Sidexis and related software
- CEREC connectivity between scanner and milling unit
- Reliable Wi-Fi for wireless scanners
- Being on site for equipment installation days
- Troubleshooting device connectivity after Windows updates
- Coordination with Dentsply Sirona technicians
Where we stop and the vendor starts
Clinical setup, calibration and repairs of Sirona equipment belong to Dentsply Sirona and their dealers. Our lane is everything that plugs into your network and every computer their software touches. On installation days, having both sides present saves hours.
One call for your practice
Report the problem to us, whatever it looks like. We diagnose whether it sits in hardware, network, Windows or the application, fix what's ours, and manage the vendor case when it isn't. Your front desk stays out of the middle.
More about our dental IT supportDentsply Sirona equipment support questions
We're buying a new Sirona unit. When should IT get involved?
Before it's ordered, ideally. We check the room has power and network where the installer needs it, the workstation or server meets spec, and switch capacity exists. Retrofitting that after delivery day is always messier.
Can our existing office network handle imaging equipment?
Sometimes. Imaging traffic is heavier than email and browsing, and shared consumer-grade networks are a common cause of slow or dropped transfers. We assess your network and tell you what, if anything, needs upgrading.
Do you work alongside our equipment dealer?
Yes, routinely. The dealer handles the equipment, we handle the IT, and your practice isn't stuck translating between the two.
Other dental systems we support
Need help with Dentsply Sirona equipment?
Talk to a Sydney team that supports it in real practices.